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VIP Trainer
We are looking for a VIP Trainer to help teams working with premium customers deliver a consistently strong experience. You will own onboarding and ongoing development, create practical learning materials, coach employees, and turn performance insights into clear development actions.
Key Responsibilities
- Deliver onboarding and ongoing training for VIP-facing teams
- Create, update, and improve training materials and learning resources
- Assess employee performance and provide clear coaching and feedback
- Identify knowledge gaps and build focused development plans
- Work closely with Team Leads and other stakeholders
- Measure training effectiveness and improve learning programs
- Support continuous learning across the VIP function
Requirements
- Experience as a Trainer, Learning and Development Specialist, or in a similar role
- Strong presentation and communication skills
- Experience creating and delivering training programs
- A coaching mindset and the ability to motivate and develop others
- An analytical approach to evaluating training effectiveness
- Fluent English; additional languages are a plus
Benefits
- 18 non-service delivery days per year
- Birthday gifts from the company
- Partially covered language classes after three months of employment
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