VIP Manager-Polish

We are looking for a Polish-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalised, premium experience that fosters loyalty, increases retention, and maximises lifetime value

Relationship Management: Build and nurture strong, long-term relationships with VIP players as their primary point of contact.

Personalised Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).

Player Retention: Design and execute retention strategies to maximise player lifetime value and reduce churn.

Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.

Hospitality & Events: Organise and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.

Performance Monitoring: Track, analyse, and report on VIP player activity, providing insights and recommendations to management

Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.

Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.

Sales and negotiation abilities with a customer-centric mindset.

Ability to analyse data and player behaviour to identify opportunities for engagement and growth.

Flexible, proactive, and able to thrive in a fast-paced, competitive environment.

Fluency in English

Fluency in Polish

"A healthy, friendly work atmosphere

Lunch provided by the company

Coffee, fruit, and snacks in the office

Gym access and sports classes

Language classes

Basic and private medical insurance

Employment in accordance with Cypriot law

24 working days of paid annual leave

An extra free sick leaves from the company"