Senior CRM Tech Manager

We’re looking for an Email Infrastructure and Deliverability Specialist to own the full lifecycle of our sending domains and IPs. You’ll build and optimise high-volume email infrastructure, protect sender reputation, and troubleshoot delivery issues. The role calls for hands-on experience with SMTP, DNS, SPF, DKIM and DMARC, along with strong SQL, API and CRM automation skills.

• Own the end-to-end lifecycle of sending domains and IPs, including procurement, configuration, authentication, monitoring, warm-up, and optimisation.
• Monitor and improve sender, domain, and IP reputation and overall email deliverability.
• Design and maintain scalable, high-volume email infrastructure, including SMTP/ESP architecture and domain/IP rotation.
• Manage email authentication and alignment across SPF, DKIM, DMARC, and DNS.
• Monitor deliverability metrics, analyse logs, troubleshoot ISP/ESP issues, and lead incident resolution.
• Maintain the health of CRM infrastructure to ensure reliable delivery of customer communications.
• Work with CRM platforms, APIs, email/SMS services, and other IT systems supporting customer communication.
• Use SQL and data analysis to investigate issues, identify trends, and optimise infrastructure performance.
• Work closely with technical teams on requirements, technical specifications, architecture, scalability, integrations, and automation.
• Continuously optimise email infrastructure for reliability, scalability, and deliverability.

• 2+ years of professional experience in email infrastructure and deliverability.
• Strong hands-on experience with high-volume email systems and complex sending architectures.
• Strong technical knowledge of SMTP, DNS, SPF, DKIM, DMARC, and email authentication.
• Experience with IP/domain reputation management, domain warm-up, and deliverability monitoring.
• Experience troubleshooting ISP/ESP delivery issues, SMTP errors, logs, and infrastructure incidents.
• Strong SQL, API, and CRM automation skills.
• Experience with CRM systems and infrastructure supporting customer communications.
• Good knowledge of HTML email layout and template coding.
• Strong analytical, troubleshooting, and ownership skills.

Sport benefit which includes (gyms, studios, sport activities and spa across the island)

Partially covered Greek and English language classes

A healthy, friendly work environment

An office coffee area stocked with fruit and snacks

Company-provided lunch

Medical cover of your health

Official employment

6 paid sick days

24 working days of paid annual leave