Director/Head of CRM

We are seeking a highly skilled Director/Head of CRM to be responsible for developing and implementing strategies to enhance customer relationships and drive business growth.

This role involves leading CRM initiatives, managing CRM systems, analyzing customer data, and collaborating with various teams to improve customer experience and achieve business objectives. This is a key position within our organization, reporting directly to senior leadership and playing a strategic role in supporting the company’s growth and international operations.

• Creating and executing CRM strategies aligned with the company's overall goals, focusing on customer acquisition, retention, and satisfaction.
• Overseeing the implementation, maintenance, and optimization of CRM systems, such as Salesforce, to ensure they effectively support business processes.
• Analyzing customer data to identify trends, patterns, and opportunities for improvement in customer interactions and business performance.
• Work closely with the CEO
• Working with sales, marketing, customer service, and other teams to align CRM strategies and ensure a consistent customer experience.
• Build an CRM team
• Tracking key performance indicators (KPIs) related to CRM, such as customer acquisition cost, lifetime value, and retention rates, and reporting on progress to stakeholders.

• Strong CRM Expertise
• Ability to develop and implement effective CRM strategies that align with business goals.
• Excellent communication, collaboration, and leadership skills to work effectively with diverse teams and stakeholders.
• Ability to identify and resolve complex issues related to CRM and customer relationships.
• Experience in tech, digital, or high-growth companies is a strong advantage.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent drafting, negotiation, and communication skills.
• Fluent in English (verbal and written); other languages are a plus.

•Sport benefit which includes (gyms, studios, sport activities and spa across the island)

•Partially covered Greek and English language classes

•A healthy, friendly work environment

•An office coffee area stocked with fruit and snacks

•Company-provided lunch

•Medical cover of your health

•Official employment

•6 paid sick days

•24 working days of paid annual leave