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CS Shift Lead
We’re hiring a Customer Support Shift Lead!
Have experience in iGaming and a passion for leading teams? We’re looking for someone who can support our agents, drive team performance, and help deliver exceptional player experiences.
If you speak advanced English we’d love to hear from you!
Key Responsibilities
- Monitoring and guiding a team of customer support agents
- Ensuring high performance, adherence to KPIs, and continuous service improvement
- Assisting agents in resolving complex cases and providing real-time support
- Reporting performance trends and collaborating with management for process optimization.
Requirements
- This role is ideal for individuals with at least 2 years of experience in the igaming sector, who are passionate about leading support teams and creating exceptional player experiences.
- Experience as a Shift Lead or Team Lead,
- Knowledge of customer support,
- Experience with CRM system, reports,
- Knowledge of English on Advanced level + one of father languages (German or French).
Benefits
- 18 non-service delivery days per year
- Birthday gifts from the company
- Partially covered language classes after three months of employment
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